Refund policy
We provide a 30-day return period, which means you have 30 days from the date your order is delivered to request a return.
To qualify for a return, the product must be sent back in the same condition in which you received it: unworn or unused, with the original tags still attached and inside its original packaging. You must also provide a receipt or other acceptable proof of purchase.
To request a return, please contact us at contact@delancey.store. Returned products must be shipped to the return address provided by us. We will send you the correct return address via email.
After your return request has been approved, we will provide a return shipping label and detailed instructions regarding where and how to send your package. Products returned without prior approval may be refused.
If you have any questions about our return policy, you can contact us at contact@delancey.store.
Damaged or Incorrect Products
We recommend inspecting your order as soon as it arrives. If you receive a product that is defective, damaged, or not the item you ordered, please notify us as soon as possible. This enables our team to review the issue and determine the most suitable solution.
Non-Returnable Products
Some types of products cannot be returned under our return policy. These can include perishable goods, such as food, flowers, and plants, along with personalized, customized, or specially made-to-order products. Certain cosmetics and personal care items may also be excluded.
We are unable to accept returns involving hazardous materials, flammable liquids, or gases. If you are unsure whether your item is eligible for a return, please contact us before sending it back.
Sale items and gift cards are also excluded from our return policy.
Exchanges
If you wish to receive a different product, the quickest approach is usually to return the original item first. Once the return has been approved, you may place a new, separate order for the product you want instead.
Right of Withdrawal for Customers in the European Union
Customers located in the European Union also have the statutory right to withdraw from their purchase or return their order within 14 days, without having to provide a reason.
The product must be returned in the same condition as received, unworn or unused, with all original tags attached and in its original packaging. A receipt or another valid form of purchase confirmation is also required.
Refunds
After we receive and inspect your returned product, we will inform you whether your refund has been approved or declined.
If your refund is approved, the applicable amount will be automatically credited to your original payment method within 7–15 business days. Please be aware that your bank, card provider, or payment service may need additional time to process the refund before it appears in your account.
If more than 15 business days have passed since your refund was approved and you still have not received the funds, please contact us at: